HP Revolutionizes Enterprise Customer Support for the Cloud Era

HP Revolutionizes Enterprise Customer Support for the Cloud Era

Always On Support Services from HP deliver issue prevention, improved first-time resolution rates and reduced downtime

PALO ALTO, California, March 14, 2012

HP today announced the industry’s first IT support services architected for multivendor, converged and cloud environments, helping enterprises address problems before they occur, realize 95-percent first-time resolution rates and resolve unplanned downtime issues up to 66 percent faster.(1)

The new Always On Support Services from HP integrate the intelligent technologies built into the HP Converged Infrastructure with innovative services to deliver a modern support experience for today’s complex IT environments.

Legacy support services offer a break/fix model for an individual piece of equipment in a single technology silo. However, that equipment is likely part of a virtualized, multivendor or cloud environment with interdependencies across the IT infrastructure, adding a level of complexity to operations.

Diagnosing problems in these environments can be slow, leading to unplanned downtime that can cost the average enterprise $10 million per hour.(2) As a result, today’s enterprises need a new outlook regarding support.

According to a recent Gartner report, the definition of support is changing. Customers want and need support services that help them to avoid issues occurring far more than they need reactive services that fix problems after the fact.(3)

In instances where predictive measures aren’t enough, clients also require more streamlined support when a problem arises, such as a single point of contact that is familiar with their environment and can resolve issues quickly.

“Technology advances such as virtualization and flexible infrastructures are combining with multivendor environments to create complexity and make today’s technology environments much more challenging than in the past. As a result, customers need and expect more from their support providers,” said Rob Addy, research director, Gartner. “Legacy support models are becoming less relevant. It is time for a complete overhaul of support practices. The use of predictive and proactive prevention based methodologies is now highly desirable.”

Offering proactive support from informed experts
Always On Support Services from HP provide “direct to expert” communication with a professional who already knows the client, the details of the client’s environment and what the client’s system is experiencing prior to the first call.

The recently announced HP ProLiant Gen8 Servers were built with this new service model in mind. By tightly integrating server diagnostic data with advanced HP Insight Remote Support automation tools, new support and delivery capabilities, and customer warranty information, HP can provide an economical support experience that is unmatched for industry-standard environments.

“Enterprises need to be built on a technology foundation that helps IT shift time and resources from problem resolution to innovation,” said Antonio Neri, senior vice president and general manager, Technology Services, HP. “The traditional reactive IT support model is no longer effective – the industry needs to change the way it delivers support to offer proactive solutions and customized service offerings – and HP is leading that charge.”

Convergence of support and HP Converged Infrastructure
To deliver an enhanced client experience along with proactive problem resolution, Always On Support Services from HP continuously monitor the 1,600 diagnostic data points collected by the HP ProActive Insight Architecture. This architecture, currently embedded in HP ProLiant Gen8 servers, will soon be integrated across the entire HP Converged Infrastructure portfolio.

Always On Support Services from HP include:

  • HP Foundation Care – expedites problem resolution for optimal performance by simplifying support with a single point of contact at HP for both the hardware and software in the client’s environment. By leveraging relationships with leading independent software vendors (ISVs), HP eliminates the “finger pointing” typical of legacy support models.  

  • HP Proactive Care – minimizes downtime and optimizes performance by addressing problems before they occur. It also provides immediate and direct access to HP experts so clients receive the right support and guidance, when they need it. This eliminates the delay spent cycling through escalating levels of support personnel often associated with legacy support models.

  • HP Datacenter Care – provides customized support for a client’s multivendor environment with a single point of contact at HP. It delivers enhanced call handling, proactive services, reactive support and relationship management enabled by HP tools and predictive analytics to deliver premium value at a cost-effective price.

HP also offers Lifecycle Event Services that augment the above HP Care portfolio with HP expertise throughout the technology life cycle of an IT project. This includes strategy, design, implementation and education services, allowing clients to select services “a la carte” to best serve their needs.

Always On Support Services from HP are available now through HP Technology Services and HP authorized partners. They can be delivered by certified HP ServiceONE partners.

HP’s premier client event, HP Discover, takes place June 4-7 in Las Vegas.

About HP
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

Avaya Enters Into Agreement to Acquire RADVISION Ltd., Simplifying Video for the Enterprise and "On the Go" Business Users

Avaya Enters Into Agreement to Acquire RADVISION Ltd., Simplifying Video for the Enterprise and "On the Go" Business Users

Video as easy as a phone call or text message

For Immediate Release:15 Mar 2012

Technology Combination Expected to Allow Avaya To:
 
•  Deliver easy-to-use video with intuitive collaboration
•  Enable anywhere, anytime, any device communication
•  Simplify and reduce the cost of today's complex video networks

 
Basking Ridge, NJ – Avaya Inc. today announced it has signed an agreement to acquire RADVISION Ltd. (Nasdaq:RVSN), a leading provider of videoconferencing and telepresence technologies over IP and wireless networks. Through this acquisition, Avaya will provide customers a highly integrated and interoperable suite of cost-effective, easy to use, high-definition video collaboration products, with the ability to plug and play multiple mobile devices including Apple iPad® and Google Android™.
 
Upon closing, RADVISION's enterprise video infrastructure and high value endpoints will be integrated with Avaya's award winning Avaya Aura® Unified Communications (UC) platform to create a compelling and differentiated solution designed to accelerate the adoption of video collaboration. The RADVISION portfolio includes a full range of videoconferencing products, technologies and expertise serving enterprises, small business, and service providers. It includes standards-based applications, open infrastructure and endpoints for ad-hoc and scheduled videoconferencing with room-based systems, desktop, and mobile consumer devices. The integrated Avaya and RADVISION portfolios will extend intra-company business to business (b2b) and business to customer (b2c) video communications, and also supports internal "Bring Your Own Device" (BYOD) initiatives.
 
RADVISION's SCOPIA Video product line and expertise integrated with the open architecture of Avaya Aura® will bridge existing H.323 communications networks and SIP-based environments, delivering scalability and a user experience designed to be intuitive and easy to operate. At the close of the transaction, RADVISION and Avaya channel partners will be positioned to deliver complete UC Video integration, operational support, and professional services.
 
In the transaction, which has been approved by each company's Board of Directors, RADVISION shareholders will receive US$11.85 per share, valuing the transaction at approximately $230 million. The acquisition is expected to close within approximately 90 days assuming the satisfaction of agreed-upon closing conditions.
 
Entering into this agreement highlights Avaya's commitment to bring The Power of We™ to every Avaya customer, helping businesses to drive faster collaboration, smarter decisions and better business results.
 
Supporting Quotes:
"The opportunity for personal workspace is now. Customers demand a rich, collaborative user experience that is interoperable and easy to use. In addition, we believe this transaction will leverage a highly-skilled, incredibly talented and experienced workforce ready to deliver video to enterprise customers. With this acquisition we will seek to extend videoconferencing to any device, anytime, anywhere, making it as easy as a phone call, seizing the opportunity to deliver a fully-integrated solution and architecture that we believe sets us apart from the competition."
Kevin Kennedy, president and CEO, Avaya
 
"RADVISION has a strong heritage of developing and delivering innovative videoconferencing products and technologies deployed by Fortune 500® companies and global service providers. As companies and their customers seek to deploy a wide range of video capabilities as part of their daily collaboration, the combination of Avaya and RADVISION's portfolio will provide flexible and easy to use solutions. Avaya's commitment to quality, innovation, open architectures and industry standards is an ideal fit to advance RADVISION's vision for making video part of everyday life."
Boaz Raviv, CEO, RADVISION
 
"The addition of the RADVISION video portfolio to Avaya's business collaboration solutions is a powerful combination. RADVISION's video management capabilities, video bridging solutions, and video endpoint portfolio complement the Avaya Aura® unified communications platform. This is a win for both of these companies, their channel partners, and their end-user customers."
Ira M. Weinstein, senior analyst and partner, Wainhouse Research
 
"Avaya's pending acquisition of RADVISION is welcome news. It will bring Avaya an end-to-end video solution including a mature and reliable suite of infrastructure components, and provide RADVISION access to a global distribution channel and brand association with Avaya. Customers are demanding more powerful collaboration tools, with integrated video and voice solutions that leverage existing video investments, and enable them to benefit from new state-of-the-art technology. Integrating these complementary technologies will help minimize interoperability concerns and provide Avaya customers with a flexible collaboration solution."
Michael Brandofino, EVP, Video and Unified Communications, AVI-SPL.
 
Tags: Avaya, unified communications, videoconferencing, business communications, collaboration, video communications, enterprise
 
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
 
About RADVISION
Founded in 1992, RADVISION (Nasdaq: RVSN) is a leading provider of video conferencing and telepresence technologies over IP and wireless networks. RADVISION teams with its channel and service provider partners to offer end-to-end visual communications that help businesses collaborate more efficiently. RADVISION propels the unified communications evolution forward with unique technologies that harness the power of video, voice, and data over any network. Visit www.RADVISION.com, our blog, and follow us on Facebook, Google+, LinkedIn, Twitter, and YouTube.

Symantec Announces Global Availability of NetBackup 7.5 and Backup Exec 2012

Symantec Announces Global Availability of NetBackup 7.5 and Backup Exec 2012

NetApp to Resell Symantec’s Replication Director Option to Unify Snapshot and Backup Management

MOUNTAIN VIEW, Calif. – March 13, 2012 – Symantec Corp. (Nasdaq: SYMC) today announced that Symantec NetBackup 7.5 and Backup Exec 2012 are now available worldwide to help businesses of any size seamlessly transform and modernize their outdated, complex and resource-intensive backup strategy. Symantec is also announcing an agreement with NetApp to resell the new NetBackup Replication Director option, enabling customers to unify Snapshot and replication management within NetBackup, and remove the cost and risk associated with multiple backup and recovery tools. Replication Director enables organizations to reduce management costs and complexity by recovering and managing backup and replicated snapshots from a single NetBackup management console.


Click to Tweet: Symantec Announces Global Availability of NetBackup 7.5 and Backup Exec 2012: http://bit.ly/wvbnkd


With the global availability of Backup Exec 2012 and NetBackup 7.5, Symantec is providing customers and partners with a set of best-in-breed solutions that eliminate the problems that have plagued traditional backup in the past – complexity, time and resources required to manage the backup process, and the need for multiple point products to ensure a successful backup and recovery process. A recent Symantec survey of 1,400 IT professionals worldwide further demonstrates the industry-wide need for a newer and faster approach to backup, with 28 percent stating that they have too many backup tools and 72 percent citing their willingness to switch backup products if their speed doubled.


News Highlights

  • NetBackup 7.5 increases backup speeds up to 100 times, improves the ability to recover and makes it possible to integrate NetApp® Snapshots™ with backup. It also simplifies the search and recovery of files for legal holds.
  • Backup Exec 2012 has revolutionized its management console, setting a new standard for intuitive design, reduced complexity across physical and virtual environments, and highly comprehensive disaster recovery. More than 1,000 partners participated in the Backup Exec 2012 Partner Beta program and more than 2,000 customers and partners participated in the First Availability Early Adopters program, allowing them to install the final build prior to the general availability of Backup Exec 2012.
  • Symantec also announced an expanded agreement with NetApp to resell NetBackup Replication Director to enable IT administrators to centralize the management of NetBackup and NetApp Snapshots and replication (SnapVault® and SnapMirror®) for faster backup and recovery. The partnership enables NetApp and Symantec to provide customers with a powerful combination of features and benefits delivered by these two technology leaders.
  • Symantec is listed as a Champion in Info-Tech Research Group’s “Enterprise Backup Software Vendor Landscape” report, which helps enterprise IT decision-makers identify a short list of vendors for their IT programs depending on their needs. According to the report, “On a relative basis, Symantec maintained the highest Info-Tech Value Score of the vendor group. Vendors were indexed against Symantec’s performance to provide a complete, relative view of their product offerings.”
  • Backup Exec 2012 is also VMware Ready Data Protection certified for vSphere 5.0. This certification includes support for new features in vSphere 5.0 including the Hardware Version 8 format of virtual machines, datastore clusters, vSphere Storage DRS, and Storage vMotion.
  • Symantec offers an array of delivery models including software, appliance and cloud solutions to seamlessly integrate into any IT infrastructure. In addition to integration with Nirvanix, NetBackup now supports cloud storage from AT&T, Amazon Web Services and Rackspace. The new Backup Exec Cloud DR Option powered by Doyenz, the leading recovery as a service provider – is expected to be available in the first half of FY13 and enable cloud-based application recovery in less than 15 minutes. Symantec’s Backup Exec also includes backup to the cloud through Nirvanix.
  • Symantec's SaaS-based backup and recovery service Backup Exec.cloud is also available in the United States, Canada and Europe for purchase directly from Symantec partners or direct from Symantec.
  • Symantec is the only leading backup provider to offer converged backup and deduplication appliances that seamlessly support disk, tape, and cloud storage targets and offer a single contact for support. The NetBackup 5220 appliance, introduced in October 2011, recently won an award in the “2011 Backup Hardware of the Year” category from the SearchStorage.com Product of the Year awards, beating out a number of established backup hardware competitors.
  • Symantec’s breadth of backup products helps customers realize significant cost savings while better protecting their business information. Symantec is committed to driving out 80 percent of the operating costs associated with backup over the next five years.

Supporting Quotes

  • “With Symantec solutions, backup has never been simpler,” confirmed Deepak Mohan, senior vice president, Information Management Group, Symantec. “We are committed to providing businesses with the tools they need to manage their information now and as the explosion in data continues. With NetBackup 7.5 and Backup Exec 2012, we are leading the way in the fight against complex and time consuming processes and mitigate the risk of data loss.”
  • "BackupExec 2012 has become an integral part of our IT infrastructure as it supports our virtualization strategy and allows us to keep six months of data online without having to go to tape— saving us a considerable amount in storage costs,” said Scott Gould, senior network & systems analyst, Gynecologic Oncology Group Statistical & Data Center. “Plus, BackupExec 2012 is extremely easy to use so everyone on our IT staff can set up backups, manage backup policies and perform disaster recoveries, which is ideal for smaller IT departments.”
  • “We use Symantec NetBackup to protect more than 800 Exchange databases—over two petabytes of data in seven datacenters, with 99 percent accuracy on backups and 99 percent success rate on recoveries. And we use it for 20 to 30 recoveries a week,” said Jonathan McCormick, COO of leading cloud service provider and hosted Exchange provider, Intermedia. “Symantec NetBackup 7.5 provides us with a single integrated appliance to simplify all of our backup deployment and operations. The confidence we get from Symantec NetBackup is a good feeling.”
  • “We have been looking forward to NetBackup 7.5, due to its support for vSphere 5. We’ve been using NetBackup 7’s innovative integration with VMware vSphere for a couple of years, and we have dramatically improved the protection for our rapidly-growing virtual environment by moving the agents “out of the guest” with NetBackup,” said Seth H. Bokelman, senior systems administrator, University of Northern Iowa. “We’re also looking forward to implementing the NetBackup Accelerator technology, as it will make backups much faster on some of our large file servers.”

Related

Connect with Symantec

About Storage from Symantec

Symantec helps organizations secure and manage their information-driven world with storage management, archiving, eDiscovery, backup & recovery solutions.


About Symantec

Symantec is a global leader in providing security, storage and systems management solutions to help consumers and organizations secure and manage their information-driven world. Our software and services protect against more risks at more points, more completely and efficiently, enabling confidence wherever information is used or stored. More information is available at www.symantec.com.

SAP-Commissioned Study Estimates Cloud Computing to Create Hundreds of Thousands of Jobs

SAP-Commissioned Study Estimates Cloud Computing to Create Hundreds of Thousands of Jobs

Report Cites Megatrends Mobile, Social and Big Data to Propel the Growth of Cloud Services

WASHINGTON, DC - March 14, 2012 - Cloud computing is a powerful catalyst for job creation and has greater potential for employment growth than the Internet did in its early years, according to a new study by the Sand Hill Group, sponsored by SAP America, Inc., a subsidiary of SAP AG (NYSE: SAP).

At a briefing Wednesday morning in Washington, DC, the study’s authors said cloud computing is already generating a sizable number of jobs in the U.S. today. Based on numerous trends and indicators, it has the future potential to create very large business opportunities and hundreds of thousands of new jobs in the U.S. The study, titled “Job Growth in the Forecast: How Cloud Computing is Generating New Business Opportunities and Fueling Job Growth in the United States,” looked at several ways cloud computing may create jobs and found specifically:

  • Eleven cloud computing companies added 80,000 jobs in the United States in 2010, and the employment growth rate at these organizations was almost five times than that of the high-tech sector overall.
  • Companies selling cloud services are projected to grow revenues by an average of US$20 billion per year for the next five years, which has the potential to generate as many as 472,000 jobs in the U.S. and abroad in the next five years.
  • Venture capital investments in cloud opportunities are projected to be US$30 billion in the next five years, which could add another 213,000 new jobs in the U.S.
  • The economic impact for companies buying cloud services can be even more significant. Cloud computing could save U.S. businesses as much as US$625 billion over five years, much of which could be reinvested to create new business opportunities and additional jobs.

The study says three industry megatrends are propelling the growth of cloud services and employment: the boom in mobile computing devices such as smartphones and tablets; the “social” trend in online services; and the growth of “Big Data” flows that require more data management services. Government policies and purchasing decisions at all levels will also have a major influence on cloud adoption and job growth.

“The study confirms that cloud computing can have a significant impact at every key growth stage of the business lifecycle – from launching a startup to expanding a business to managing a multi-national enterprise,” said Jacqueline Vanacek, vice president and cloud computing evangelist at SAP. “Business growth leads to jobs, and cloud computing will accelerate this in certain industries.”

“These results support what many in the cloud community have long suspected,” said M.R. Rangaswami, study author and co-founder of Sand Hill Group, a strategic advisory firm known for its insight into the software and services market. “The impending growth of mobile computing, social networking and data management all have one thing in common — the cloud — which is why job growth in this area cannot be ignored.”

As the market leader in enterprise application software, SAP has a growing portfolio of cloud offerings, including line-of-business on-demand solutions for sales, travel and sourcing, along with a cloud suite and applications for collaboration and analytics. The company recently announced it will realign its income statement to list cloud-related revenues as a separate line item, and its recently completed acquisition of SuccessFactors will give SAP the most comprehensive, cloud-based human capital management solutions in the market. SAP plans to create several hundred new cloud-related sales and consulting positions globally in the next 12 to 18 months.

For more information, read the full report: “Job Growth in the Forecast: How Cloud Computing is Generating New Business Opportunities and Fueling Job Growth in the United States” [PDF] and visit the SAP Newsroom.

About Sand Hill Group
Sand Hill Group (http://sandhill.com) provides strategic management, investment, and marketing services to emerging market leaders. Sand Hill Group is best known for its work in the $600-billion software and services market. As founder of the “Enterprise” and “Software” conference series, Sand Hill Group has been credited with uniting the software business ecosystem of executives, entrepreneurs, investors, and professionals. The firm is also the publisher of SandHill.com, the premier online destination for business strategies for the software, cloud, and mobile ecosystem. The site and its newsletters are read by thousands of top software industry executives as well as CIOs and IT buyer executives. Sand Hill Group also funds primary research into key technology and business model trends that impact business in the software, cloud, and mobile ecosystem.

About SAP
As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 183,000 customers (includes customers from the acquisition of Sybase) to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

© 2012 by SAP AG. All rights reserved.
SAP and the SAP logo are registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and the Sybase logo are registered trademarks of Sybase Inc. Sybase is an SAP company. Crossgate is a registered trademark of Crossgate AG in Germany and other countries. Crossgate is an SAP company

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Follow SAP on Twitter at @sapnews.

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Technology M&A in Canada nearly doubled in 2011: Ernst & Young

Technology M&A in Canada nearly doubled in 2011: Ernst & Young

Canada NewsWire

TORONTO, March 14, 2012

Disruptive megatrends send value of global technology deals soaring 41% year over year

TORONTO, March 14, 2012 /CNW/ - The number of technology mergers and acquisitions (M&A) in Canada nearly doubled from 15 deals in the fourth quarter of 2010 to 27 in 2011, according to Ernst & Young's Global technology M&A update and 2011 review.

Megatrends including smart mobility, cloud computing, social networking, "big data" analytics and cross-sector and cross-industry blur drove this increase in technology M&A around the world.

"Disruptive megatrends continued to fuel M&A in the technology sector last quarter — especially in Canada," says Tony Ianni, leader of corporate finance in Ernst & Young's Transaction Advisory Services practice. "Deal-making in the Americas represented just over half of all 2011 global technology M&A volume alone."

Trends that have been developing for several quarters — or even years, in some cases — yielded a long string of multibillion-dollar deals last year. Thirty-four deals topped US$1 billion in 2011, including eight in the fourth quarter. Established companies made major consolidation plays and placed big bets on smart mobility (including internet and mobile video), cloud computing and business intelligence/analytics.

At the same time, a multitude of smaller deals demonstrated the strategic importance of certain technologies, especially social networking and security, but also healthcare information technology, online and mobile games, and advertising/marketing technologies.

"Looking ahead, 2012 could be a slow-growth year for global technology M&A, given the return of macroeconomic volatility," says Ianni. "We've already seen signs that even global tech M&A isn't immune to the effects of broader uncertainty. While the total global value of tech M&A surged 41% in 2011, fourth-quarter deal volume was the lowest quarterly total since the second quarter of 2010."

About the report
Global technology M&A update: October-December 2011 and year in review is based on Ernst & Young's analysis of Capital IQ and FactSet Mergerstat data for 2010 and 2011. Deal activity and valuations may fluctuate slightly based on the date that the database is accessed. Only disclosed value deals are used in all value analysis.  The full report is available at ey.com.

About Ernst & Young
Ernst & Young is a global leader in assurance, tax, transaction and advisory services. Worldwide, our 152,000 people are united by our shared values and an unwavering commitment to quality. We make a difference by helping our people, our clients and our wider communities achieve their potential.

For more information, please visit ey.com/ca.

Ernst & Young refers to the global organization of member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Microsoft Deploys IDV Solutions’ Software to Help Protect Its People and Facilities

Microsoft Deploys IDV Solutions’ Software to Help Protect Its People and Facilities
Next-generation physical security visualization software supports faster and more informed decision-making than the previous generation.
 

REDMOND, Wash. — March 14, 2012 — To help ensure the safety and security of its employees and contractors across more than 100 countries and nearly 700 facilities, Microsoft Corp. today announced it has deployed IDV Solutions’ new Visual Command Center software in its three Global Security Operations Centers. These centers are responsible for integrating and coordinating Microsoft’s security operations around the globe. The announcement was made at the Worldwide Public Safety Symposium in Redmond, Wash., an annual event designed to increase awareness of how technology can support the public safety sector and provide practical solutions that can be used to address daily challenges.

Microsoft Global Security, which oversees the operation centers located in Redmond; Reading, England; and Hyderabad, India, monitors more than 27,000 pieces of hardware — including access card readers, cameras, fire panels, environmental alarms, biometric security systems and duress alarms — and manages more than 185,000 active cardholders and more than 30 million system events each month.

“Microsoft Global Security’s charter is to establish and maintain a safe and secure working environment at all times, and we’re committed to supporting a cutting-edge technology environment to enable this,” said Michael Foynes, senior director, Global Security Operations, Microsoft. “IDV Solutions’ Visual Command Center is essential to maintaining our security mission — from routine day-to-day local operations to crisis management at our facilities worldwide, making a real impact on our ability to help keep our people safe.”

As part of Microsoft’s command and control operations platform, IDV Solutions’ Visual Command Center integrates the gigabytes of data that pour in each second from multiple internal security systems and external data feeds around the world, uniting them in a dynamic, common operating picture that helps Microsoft Global Security make more informed decisions, coordinate responses and even save lives.

“With Visual Command Center, organizations such as Microsoft are able to better integrate data from multiple security systems with information from around the world,” said Mark Morrison, chief executive officer and co-founder of IDV Solutions. “It helps them to identify and assess risk and, ultimately, to protect people and assets.”

Visual Command Center is an evolution of Visual Fusion, IDV Solutions’ tool for data visualization. Like Visual Fusion, Visual Command Center unites data from multiple sources in the context of time and geography. Visual Command Center adds features that specifically address security professionals’ needs, such as real-time alerting, mobile applications and the ability to display multifloor building plans directly over building locations on a map. Also included in Visual Command Center is a bundle of subscription and open source data feeds selected for their relevance to security operations, including terrorism incidents, crime reports and global disaster alerts.

Microsoft Global Security previously deployed Visual Fusion to help protect employees in the wake of civil unrest and political instability in Tunisia, Egypt and Libya. The technology was used to continually check the proximity of Microsoft office locations to the center of demonstrations; these maps then were disseminated to Microsoft Incident Management Teams with situation updates. Similarly, in response to the massive March 2011 Japanese earthquake, Microsoft Global Security used Visual Fusion to check the proximity of offices to the earthquake and tsunami disaster zones.

“From everyday events like a burst water main to the large-scale impact of hurricanes, earthquakes and tsunamis, situational awareness solutions such as Visual Command Center provide an intuitive geospatial display of information, which allows our Incident Management Teams to make more informed and precise decisions and better prioritize efforts and resources, an absolute must in immediate response actions,” said Mike Howard, chief security officer, Microsoft Global Security.

The Worldwide Public Safety Symposium held March 13–15 in Redmond is attended by government officials, policymakers and information communication technology strategists from around the world, working together to deliver safer communities and national security. The conversation is at #2012PSS.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Gartner Says Worldwide Semiconductor Spending to Reach $316 Billion in 2012, a 4 Percent Increase from 2011

Gartner Says Worldwide Semiconductor Spending to Reach $316 Billion in 2012, a 4 Percent Increase from 2011

STAMFORD, Conn., March 13, 2012—  Worldwide semiconductor revenue is projected to total $316 billion in 2012, a 4 percent increase from 2011, according to Gartner, Inc. This outlook is up from Gartner's previous forecast in the fourth quarter of 2011 for 2.2 percent growth.

 "The semiconductor industry is poised for a rebound starting in the second quarter of 2012," said Bryan Lewis, research vice president at Gartner. "The inventory correction is expected to conclude this quarter, foundry utilization rates are bottoming, and the economic outlook is stabilizing."

In the memory sector, DRAM pricing is expected to improve beginning in the second quarter of 2012. The DRAM market will show a slight revenue increase in 2012 (up 0.9 percent from 2011) after being the worst-performing market in 2011, declining 25 percent. DRAM prices were down about 50 percent in 2011, and Gartner analysts expect pricing to rebound in part due to Elpida filing bankruptcy protection. NAND flash memory, however, is one of the fastest-growing device types in 2012, with revenue forecast to grow 18 percent. Analysts attribute the NAND flash growth to a strong increase in mobile consumer devices and solid-state drives. 

Media tablet unit production is forecast to increase 78 percent over 2011, and semiconductor revenue from media tablets will reach $9.5 billion in 2012. Quad-core processors and higher-resolution displays will be mainstream for tablets in 2012.

PC unit production in 2012 is projected to increase 4.7 percent, and semiconductor revenue from PCs will reach $57.8 billion. Mobile phone unit production is expected to grow 6.7 percent, with semiconductor revenue for mobile phones totaling $57.2 billion in 2012. Gartner analysts said that further innovation focused on location and context will require advances in sensing, processing, displays, connectivity and power efficiency. 

"2012 should be a reasonably strong year for the semiconductor industry if the macroeconomic outlook stays in check," Mr. Lewis said. "Gartner's 2012 semiconductor forecast of 4 percent growth assumes the European debt issues stay contained, Iran/Israel tensions stay in check, and solid growth from China."

Contacts:

Christy Pettey
Gartner
+1 408 468 8312
christy.pettey@gartner.com

Rob van der Meulen
Gartner
+44 0 1784 267892
rob.vandermeulen@gartner.com


About Gartner:
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Minister Clement Announces Advisory Panel on Open Government

Minister Clement Announces Advisory Panel on Open Government

OTTAWA, ONTARIO--(Marketwire - Feb. 28, 2012) - The Honourable Tony Clement, President of the Treasury Board and Minister responsible for FedNor, chaired today the first meeting of an advisory panel of leading experts to provide the Government with advice and guidance on its Open Government activities.

This follows the Government of Canada's recent online consultation that sought the views of Canadians on the priority activities that should be pursued as part of the Open Government Action Plan.

"I want to thank the Canadians who have contributed to our government's discussions on improving Canada's Open Government. I look forward to the insight that members of this advisory panel will now provide to advance Canada's Open Government agenda," Minister Clement said.

"Canada is a leader in Open Government and we will stay there by continually seeking to improve," said Minister Clement. "Bringing together this group of experts will provide us with another important channel of consultation on the path to the development and implementation of Canada's Open Government Action Plan."

Chaired by the President of the Treasury Board, the panel comprises experts from civil society, business, academia and independent commentators from Canada and abroad. Members will consider how to best harness Open Government opportunities for innovation and knowledge sharing, and explore how federal organizations can do an even better job of consulting Canadians by making effective use of new tools like social media.

A list of panel members is attached.

IF THERE IS A DISCREPANCY BETWEEN ANY PRINTED VERSION AND THE ELECTRONIC VERSION OF THIS NEWS RELEASE, THE ELECTRONIC VERSION WILL PREVAIL.

TTY (Telecommunications device for the hearing impaired) - 613-957-9090

This news release is available online at: www.tbs-sct.gc.ca.

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Biographies - Open Government Advisory Chair and Panel Members

The Government has invited the following experts to consult on and help prioritize Canada's development and implementation of the Open Government Action Plan.

The Honourable Tony Clement, President of the Treasury Board and Minister responsible for FedNor: Chair of the Panel.

Bernard Courtois, Past President & CEO, Information Technology Association of Canada (ITAC)

Bernard Courtois is a lawyer with over 30 years experience in the telecommunications sector, and is an outspoken advocate for the deployment of information and communications technology tools to improve business productivity and to achieve societal and public policy goals. Named ITAC's leader in January 2004, he served on the ITAC Board of Directors from 1999 to 2012. Having also served on the executive of the Canadian Chamber of Commerce, Mr. Courtois was President of the International Institute of Communications, now serving on their Board of Directors, and is currently Director and Treasurer of the National Gallery of Canada Foundation.

David Eaves, Public policy entrepreneur, open government activist and negotiation expert

A public policy entrepreneur and negotiation expert, David Eaves has become internationally recognized for his work and advocacy on open government. In 2008, Mr. Eaves advised the Mayor of Vancouver on open government and open data, and helped draft the Open Motion-the world's first municipal motion on open government. Since then, he has advised several municipalities and international organizations on open data and innovation strategies, and is also credited with helping launch International Open Data Day.

Robert Herjavec, Founder and Chief Executive Officer, The Herjavec Group

Robert Herjavec has been a Canadian technology entrepreneur since the 1990s, having built and sold several companies including a computer security company to AT&T and a technology company to Nokia for $225 Million. He launched The Herjavec Group, listed as one of Canada's leading and fastest growing IT security and infrastructure integration firms. The Herjavec Group currently has sales of $125 million and employs almost 200 people.

Alexander B. Howard, Government 2.0 Correspondent, O'Reilly Media

Alexander B. Howard is the Government 2.0 Washington Correspondent for O'Reilly Media, where he writes about the intersection of government, the Internet and society, including how technology is being used to help citizens, cities and national governments solve large-scale problems. He is an authority on the use of collaborative technology in enterprises, social media and digital journalism, and has written and reported extensively on open innovation, open data, open source software and open government technology.

Thomas 'Tom' Jenkins, Head of the Canadian Digital Media Network and Executive Chairman and Chief Strategy Officer, OpenText Corporation

Tom Jenkins is Executive Chairman and Chief Strategy Officer for OpenText, the largest independent software company in Canada. From 1994 to 2005, Mr. Jenkins served as President, then Chief Executive Officer, and has occupied his current role as Chief Strategy Officer of OpenText since 2005. Mr. Jenkins has served as Director of OpenText since 1994 and as its chairman since 1998. In addition to his responsibilities at OpenText, Mr. Jenkins is the Chair of the federal centre of excellence Canadian Digital Media Network (CDMN). He is also an appointed member of the Social Sciences and Humanities Research Council of Canada (SSHRC), appointed chair of the Government of Canada's Research and Development Review Panel, and past appointed member of the Government of Canada's Competition Policy Review Panel.

Vivek Kundra, Executive Vice President of Emerging Markets, Salesforce.com.

Vivek Kundra was appointed as the first U.S. Chief Information Officer by President Barack Obama. He is credited with saving billions in taxpayer dollars, adopting game-changing technologies, strengthening the cybersecurity posture of the United States and launching an open government movement that has been replicated around the world. Prior to joining the Obama administration, Mr. Kundra served as the Chief Technology Officer for the District of Columbia and as the Assistant Secretary of Commerce and Technology for the Commonwealth of Virginia. The World Economic Forum selected Mr. Kundra as a 2011 Young Global Leader and he is a member of the Council on Foreign Relations.

Herb Lainchbury, Chief Technology Officer, MD Databank Corp.

Herb Lainchbury is a strategist in open data, technology, information management and privacy. He is the CEO and founder of Dynamic Solutions Inc., a firm providing Web consulting, design and delivery services to private and public sector clients. Mr. Lainchbury was a part of the organizing team for the first conference on open government in B.C., held in Victoria in November 2010, and has since founded OpenDataBC, a grassroots community dedicated to promoting the understanding and use of open data in British Columbia. Over the course of his 25+ year career, he has served the province of British Columbia both as a government employee and as an engaged citizen and public service advocate. He dedicates a large portion of his time to community building, learning and studying the latest trends in computing technology and solutions.

Colin McKay, Public Policy Manager (Canada), Google

Colin McKay is a member of the global public policy team at Google, advising on emerging communications, social media and public relations trends, and on economic and social policy issues, such as the impact of the digital economy on personal privacy. He was among the pioneers of private and government blogging in Canada and an early adopter of social media tools to discuss public policy, including open government. Prior to joining Google, Mr. McKay was Research, Education and Outreach Director at the Office of the Privacy Commissioner of Canada.

Toby Mendel, Executive Director, Centre for Law and Democracy

Toby Mendel has published extensively on a range of issues, including freedom of expression, right to information, communication rights and refugees. He has also published comparative legal and analytical studies on public service broadcasting, the right to information and broadcast policy. Having spent 12 years as Senior Director for Law at ARTICLE 19, a human rights NGO focusing on freedom of expression and the right to information, Mr. Mendel has provided expertise to a wide range of actors, including the World Bank, various UN and other intergovernmental bodies, and numerous international governments and NGOs. On a number of occasions, Mr. Mendel has played a leading part in drafting legislation in the areas of the right to information and media regulation. Before joining ARTICLE 19, Mr. Mendel worked as a senior human rights consultant with Oxfam Canada and as a human rights policy analyst at the Canadian International Development Agency.

Alex Miller, President and Founder, ESRI Canada

Alex Miller founded Toronto-based ESRI Canada in 1984 to provide enterprise geographic information systems (GIS) solutions to Canadian organizations in the public and private sectors. In addition to his responsibilities in providing overall strategic direction for ESRI, Mr. Miller is a champion of Canada's advanced technology sector, having delivered numerous keynote speeches and presentations at international and local GIS conferences. Mr. Miller provides board leadership to several professional and industry associations in Canada, and is currently Chairman of the Natural Resources Canada Earth Sciences Sector Advisory Committee.

Marie-Lucie Morin, Executive Director for Canada, Ireland and the Caribbean, The World Bank

Prior to her recent appointment as Executive Director of the World Bank representing Canada, Ireland and the Caribbean, Marie-Lucie Morin was the National Security Advisor to the Prime Minister and Associate Secretary to the Cabinet, applying diplomatic, policy and management skills to the field of security and intelligence. Her career to date has consisted of key international portfolios, including Deputy Minister of International Trade; Associate Deputy Minister of Foreign Affairs; Assistant Deputy Minister, International Business; and Chief Trade Commissioner.

Dr. Rufus Pollock, Co-Founder and Director, Open Knowledge Foundation

As an associate of the Centre for Intellectual Property and Information Law at the University of Cambridge (U.K.), Dr. Pollock works on social, legal and technological issues related to the creation, licensing, use and sharing of open knowledge. This includes enriched content and raw data, with particular emphasis in the governmental, scientific, economic and bibliographic fields. He has contributed to a robust definition of the concept of open knowledge and actively promotes the growth of a sustainable network of co-producers, developers, vendors and users of such open knowledge, with a special focus on innovative happiness and well-being research. The Open Knowledge Foundation is known namely for its "Comprehensive Knowledge Archive Network" and original tools, such as Where Does My Money Go, Open Economics, Open Shakespeare, Open Biblio, Open Rights Group and the KnowledgeForge.

Dr. Teresa Scassa, Vice-Dean of Research and Professor of Law, University of Ottawa

Dr. Teresa Scassa is a former director of Dalhousie's Law and Technology Institute and a founder and former editor of the Canadian Journal of Law and Technology. Her writings cut across several areas of law, namely intellectual property, technology and privacy. She holds a Canada Research Chair in the hybrid area of Information Law and is a member of the External Advisory Committee of the Office of the Privacy Commissioner of Canada. Dr. Scassa is a past member of the Geoconnections Geospatial Privacy Advisory Group, and some of her current work involves geospatial data and geographical information systems.

Contact Information

Sean Osmar
Press Secretary
Office of the President of the Treasury Board
and Minister responsible for FedNor
613-957-2666

Media Relations
Treasury Board of Canada Secretariat
613-957-2640

Dell Announces Intent to Acquire SonicWALL, Inc.

Dell Announces Intent to Acquire SonicWALL, Inc.


  • SonicWALL designs comprehensive security solutions combining advanced capability with ease of use, delivering a high return on investment for customers
  • SonicWALL expands Dell’s rapidly growing security software and services portfolio, which includes security services, cloud security solutions, data encryption solutions and vulnerability and patch management





Dell today announced it has signed a definitive agreement to acquire SonicWALL, Inc., a leader in advanced network security and data protection. SonicWALL’s industry-leading Next-Generation Firewalls and Unified Threat Management (UTM) Firewalls complement Dell’s security solutions portfolio, enabling it to offer customers a broader range of enterprise offerings.

Customers of all sizes face increasing challenges in maintaining effective IT security, from the exponential growth of data and rapid adoption of cloud-based solutions, to the increased presence of consumer devices brought into the enterprise environment. SonicWALL expands Dell’s rapidly growing security portfolio, which includes Dell SecureWorks security services, cloud security solutions and data encryption solutions, and Dell KACE vulnerability and patch management.

Dell has taken significant steps to expand its enterprise solutions portfolio to offer customers a complete range of products and solutions to help customers simplify the management of their IT infrastructure. Dell remains committed to delivering complete security solutions using the most effective technologies and services from both Dell and from other providers.

SonicWALL Leadership
SonicWALL designs comprehensive security solutions that combine advanced capability with ease of use, delivering a high return on investment for their customers. The company has more than 130 patents, registered and pending, and develops all of its own key security gateway intellectual property. Today, more than 300,000 customers use SonicWALL security solutions, including firewalls, secure remote access, email security, backup and recovery, and policy, management and reporting.

The increased frequency and diversity of security threats, requires customers to deploy more comprehensive security solutions. SonicWALL’s award-winning Global Management System allows network administrators to centrally manage and provision thousands of security appliances across a widely distributed network:

  • SonicWALL’s Unified Threat Management solution is comprehensive, easy to use, and affordable. It is ranked as a Leader in the Gartner Magic Quadrant for Unified Threat Management appliances.
  • SonicWALL’s SuperMassive provides Next-Generation Firewall specifically designed for the unique needs of enterprise, government, university and service provider deployments that require scalability, high availability and high performance. It was rated the most effective Next-Generation Firewall of those that achieved the NSS Labs “Recommended” status.
  • SonicWALL integrates advanced networking and remote access technologies to verify and defend the security of traditional and wireless networks, users and applications — and their endpoint devices — while scanning the entire data stream across platforms and perimeters.
Committed to Channel Partners
SonicWALL solutions are available for small, mid-sized business customers and large enterprise customers, and are deployed in large campus environments, distributed enterprise settings, government, retail point-of-sale and healthcare segments. The company has a strong channel program with 15,000 resellers providing extensive global coverage. Dell plans to take the very best of the SonicWALL channel programs and combine it with Dell’s PartnerDirect program to bring the best to channel members. Likewise, Dell’s existing PartnerDirect members will be able to sell SonicWALL solutions to meet their customers’ IT security needs.

SonicWALL, founded in 1991, is headquartered in San Jose, Calif. and serves customers in 50 countries around the world. Thoma Bravo is the lead institutional investor in SonicWALL. Dell looks forward to welcoming SonicWALL’s approximately 950 employees to the Dell team, and plans continued investments to grow this business.

The transaction was approved by the board of directors of each company. Additional terms of the transaction were not disclosed. The transaction remains subject to customary conditions and is expected to close in the second quarter of Dell’s FY13.

Quotes
“We are building a strategic software portfolio to address the needs of our customers with key assets in the fast-growing and highly profitable IT security solutions business. Our customers see security as a key IT concern for the foreseeable future,” said John Swainson, president, Dell Software Group. “SonicWALL gives Dell access to unique intellectual property resources and technology that position us well in fast growing parts of the software security business.”

“Dell’s distribution, reach and brand are well-recognized across the industry. This transaction aligns well with Dell’s mid-market design focus and allows us to accelerate growth of our flagship SuperMassive Next-Generation Firewall solutions with Large Enterprise customers,” said Matt Medeiros, president and CEO, SonicWALL. “Additionally, SonicWALL is recognized as a leading security solutions provider for small and medium businesses through our UTM solutions. Dell’s phenomenal breadth and reach into small and midsize companies provides a significant opportunity to expand our customer base.”

An analyst call with John Swainson, president, Dell Software; Dave Johnson, senior vice president, Dell Corporate Strategy; and Matt Medeiros, president and CEO, SonicWALL; will be webcast live today at 8:45 a.m. CST and archived at www.dell.com/investor.

About SonicWALL
Guided by its vision of Dynamic Security for the Global Network, SonicWALL develops advanced intelligent network security and data protection solutions that adapt as organizations evolve and as threats evolve. Trusted by small and large enterprises worldwide, SonicWALL solutions are designed to detect and control applications and protect networks from intrusions and malware attacks through award-winning hardware, software and virtual appliance-based solutions.

About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers worldwide innovative technology, business solutions and services they trust and value. For more information, visit www.dell.com.

Special Note:
Statements that relate to future results and events are forward-looking statements based on Dell's current expectations. Actual results and events in future periods may differ materially from those expressed or implied by these forward-looking statements because of a number of risks, uncertainties and other factors. Risks, uncertainties and assumptions include the possibility that projected benefits may not materialize as expected; that the transaction may not be timely completed, if at all; that Dell is unable to successfully implement the plans, strategies and objectives of management for future operations, including the execution of integration strategies; and other risks that are described in Dell’s Securities and Exchange Commission reports. Dell undertakes no obligation to update these forward-looking statements.

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

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HP Helps Customers Realize Higher Value from PCs with New LANDesk Management Solutions

HP Helps Customers Realize Higher Value from PCs with New LANDesk Management Solutions

 

PALO ALTO, Calif., March 12, 2012 – HP today announced it is offering LANDesk management solutions directly to business customers, enabling them to boost end-user productivity and more easily secure and connect devices across their environment.

Through this collaboration with LANDesk Software, HP business customers of all sizes can use LANDesk Management Suite to reduce the PC setup time for end users from hours to minutes.

By eliminating the need to stage deployments through IT departments, LANDesk management solutions help companies to increase efficiency and reduce cost while also resolving IT concerns like energy conservation, device and BIOS management, retail operating system and reporting support, and hardware-failure alerts.

“HP is committed to helping commercial customers mitigate issues that result in lost time, money and productivity,” said Dan Forlenza, vice president and general manager, Commercial Clients Global Business Unit, HP.

“This collaboration brings unique capabilities to HP customers in the area of client management, end-point security and IT service management,” said Mike Hall, senior vice president, Sales and Marketing, LANDesk Software. “We look forward to the continued integration of our joint solutions.”

LANDesk software from HP helps save customers time, money

HP business customers can leverage the powerful remote hardware management capabilities of the LANDesk software suite to reduce the need for costly, time-consuming desk-side visits by their IT department.

Automatic acquisition and remote deployment of the latest HP updates allows customers to easily install and deploy drivers and hardware and firmware updates from HP for their PCs.

Customers also can use one-to-many BIOS and firmware configuration changes to modify all settings on supported PCs. Plus, proactive hardware health alerting takes the guesswork out of thermal PC conditions and proactively senses potential hard drive failure.

In addition to the immediate availability of the LANDesk Management Suite, policy enforcement of key HP Professional Innovations, including HP Power Assistant power management tool and HP Connection Manager connectivity interface, is scheduled to be available in June. LANDesk support for HP thin clients will be available in October.

More information on the additional offerings coming throughout the year is available here.

Support for additional client management solutions

For customers who have standardized on Microsoft® Systems Center Configuration Manager (SCCM), HP will continue to maintain its HP Client Catalog. In October, HP will expand support for Microsoft SCCM with a new deployment pack that helps customers more easily perform scripted operating system installs and configure BIOS settings.

HP also will continue to offer its industry-leading HP Client Automation (HPCA) management solution, which provides high levels of end-client management automation and the lowest cost of ownership in an all-HP solution. HPCA uses desired-state, policy-driven technology to enable dynamic enterprises to ensure their end points are correct and functional, and that they have enhanced security. Fully integrated with HP hardware innovations and new technologies, HPCA provides one solution for all endpoints – physical and virtual, thick and thin. 

New integrated platform driver packs

Responding to customer feedback for a single file that contains all the necessary drivers for a particular platform or model, integrated driver packs from HP are scheduled for release by August for most desktop and notebook PCs and workstations launched since 2010. The driver packs will be available in LANDesk Management Suite, the HP Client Catalog for Microsoft SCCM and HP Softpaq Download Manager.

Additional information on supported PCs is available here.

About LANDesk Software 

LANDesk Software is a leading provider of systems lifecycle management, endpoint security, and IT service management solutions for desktops, servers and mobile devices across the enterprise. LANDesk enables IT to deliver business value by gaining control of end-user computing with a single console, light infrastructure, and ITIL solutions that can deliver significant ROI for thousands of customers worldwide. LANDesk is headquartered in Salt Lake City, Utah, with offices located in the Americas, Europe and Asia Pacific, and can be found at www.landesk.com

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.