Jahia Opens a New Office in Toronto, Canada

Jahia Opens a New Office in Toronto, Canada

The growing team's major focus is on the development of modules and extensions to further expand the Jahia platform

WASHINGTON, DISTRICT OF COLUMBIA and GENEVA, SWITZERLAND--(Marketwire - March 5, 2013) - Jahia, provider of Java-based open source next generation CMS solutions, today announced the opening of a new office in Toronto, Canada as a response to increasingly sophisticated demand in the Americas.

Already staffed with senior Jahia team members, the Toronto-based office will be focusing on both serving North America customers and on the development of modules and extensions that will further enrich the Jahia CMS platform.

The team

Stéphanie Rouaud, Director of Software Development and QA at Jahia and Cédric Mailleux, Senior Architect and major contributor to the core of Jahia will lead the development of the Toronto Office.

North America market

This new office will support the development of Jahia in the region, working locally with international partners such as CGI and existing customers such as the financial group La Capitale, the Desjardins bank, Laval University or the Montreal University but also all of Jahia's U.S. customers.

"In addition to growing our Washington office, driven by the growth of our customers and partners base in the Americas, we've felt the need to have a fully fledged R&D and support team in North America that could match the expectations of larger and sophisticated customers.

"Thanks to the transfer of two of our most senior resources from Europe to Canada, in addition of recent hires, the team is already up-to-speed and provides the best possible assistance to our customers and partners.

"We are now looking for additional passionate talents to join us, and we are anticipating many more hires for our Toronto office this year," says Emmanuel Garcin, Vice President of Jahia and GM for the Americas.

"We are excited to expand our Canadian team, and especially in the vibrant Toronto technology hub. We are now focusing of hiring A-players to expand our next-generation platform with cutting edge solutions," stated Stephanie Rouaud, Director of Software Development and QA.

About Jahia

Jahia's next-generation, open source CMS stems from a widely acknowledged vision of enterprise application convergence where web, document, social, collaborative and portal content are unified. Structured around Jahia Extended Content Management (xCM), Jahia Wise, the Jahia Studio IDE and based on a powerful Content platform, Jahia brings a unique modularity to the Java development arena. With its hundreds of available JahiApps and modules, the Jahia software is the tool of choice for building business driven user experiences for innovative web and mobile applications at a fraction of the cost of competing solutions. Founded in 2002 in Switzerland, Jahia has its North American headquarters in Washington DC, and offices in Canada and throughout Europe. Jahia counts hundreds of global brands and governmental organizations among its loyal customers, in more than 20 countries across the globe. For more information, please visit www.jahia.com.

Contact Information

Avaya unveils new tools for understanding customer experience

 Avaya Unveils New Tools for Understanding the Customer Experience and Managing Multichannel Interactions

 

·         New speech analytics and data visualization tools provide unique insights to  help build customer awareness and improve service 

 

·         Avaya Automated Chat and Avaya Aura® Call Center Elite Multichannel solutions provide integrated Web, social media, SMS, IM and email customer interaction options

 

·         Avaya Customer Experience Virtualized Environment delivers market-leading routing, multichannel interaction self-service and reporting capabilities optimized for VMware® environments

 

Santa Clara, CA —Tuesday March 5, 2013 -- Avaya today unveiled new, next generation analytics and customer interaction solutions that help harness the power of big data and the growing number of ways that customers want access to companies.  New Avaya Customer Experience Management solutions bring powerful new tools for mining and analyzing data, applications for expanding and synchronizing multichannel customer interactions and deployment options for virtualized environments. The new solutions help companies improve and streamline the customer experience through any access point at any moment in the customer lifecycle while increasing efficiency and adaptability in business operations.

 

Avaya’s Customer Experience Management analytics and multichannel solutions allow organizations  to proactively address the multifaceted requirements and expectations of customers today. Many current technologies limit the ability to create an accurate picture – or contextual awareness – of the customer’s experience, their needs and behaviors. The growing number of customer interaction channels generates new challenges to delivering service across channels, yet also provide organizations with more opportunity than ever to extract valuable insights through smart analytics.

 

Avaya Customer Experience Management solutions enable enterprises to offer more personalized, seamless interactions that are built on a greater understanding of a customer’s situation, preferences and value.  Avaya’s unique solutions help companies deliver an exceptional brand experience that grows net promoter scores and ultimately, drives greater revenue – now boosted by the following new capabilities:

 

·         Avaya Aura® Call Center Elite Multichannel layers multichannel capabilities - including web chat, social media, SMS, IM, and email - onto the world’s leading, most reliable call center software. Elite Multichannel makes it easier for organizations to add new access channels and manage cross-channel customer experiences. Existing Call Center Elite users can add multichannel with minimal disruption to operations or reporting systems.

 

·         Avaya Automated Chat integrates with live chat support to deliver more responsive, personalized online service. Avaya Automated Chat can improve customer satisfaction with faster, more accurate responses delivered through an intelligent response engine and streamline the transition from self-service to live service. Agent resources can be used more effectively and lower the cost of serving customers. An optional feature, Answer Desk, allows non-chat agents to tap the automation engine to quickly get answers for their non-chat customer contacts.

·         Avaya Speech Analytics integrates the actual voice of the customer into performance management practices. Avaya Speech Analytics mines voice-based customer interactions to deliver business intelligence that might otherwise be missed in text-based or manual analyses for insights that can drive process improvements, support regulatory compliance and identify new sources of revenue. 

 

·         Avaya Contact Flow Analytics enables organizations to identify and remedy call flow issues through a number of visualization tools, including flow graphs, dashboards and tabular reports. Currently available through Avaya Professional Services, Contact Flow Analytics provides information about the effectiveness and efficiency of routing, agent performance and the overall customer experience. 

 

With the addition of Avaya Aura Call Center Elite Multichannel, Avaya now delivers a complete virtualization solution for contact centers. Avaya Customer Experience Virtualized Environment provides organizations with Avaya contact center applications such as skills-based routing, multi-channel interactions, reporting and self-service capabilities optimized VMware environments. Avaya Customer Experience Virtualized Environment enables companies to simplify and accelerate deployment of sophisticated contact center applications while maintaining world-class functionality and reliability.

 

To support the growing demands on organizations, Avaya Contact Center Optimization services from Avaya Professional Services offers full customer experience management lifecycle consulting to determine the right solution for any situation. Avaya Contact Center Optimization services draw on the skills of Avaya consultants who are specialists in business strategy, solution road mapping and operational improvement, as well as experts at building and optimizing applications that improve customer experience and integrate into any business and technology environment.

 

Quotes

“Companies today are struggling to keep pace with serving customers the way they need to be served to increase their lifetime value. Customers want convenience, but on the business side, delivering on convenience can be incredibly complex. Avaya’s customer experience management analytics tools coupled with our multichannel interaction solutions replaces guesswork with certainty to support strategic decisions that enable a more personal, streamlined experience that is integrated across channels throughout the customer’s journey.”   

--Mark de la Vega, Vice President & General Manager Contact Center Business Unit, Avaya

 

Additional Resources:

Nemertes Top Trends in Contact Centers 2013

Avaya Customer Experience Management microsite

BT-Avaya Autonomous Customer Survey Report

Ask AVA Automated Chat Case Study

 

Statistics:

·         33% of organizations implementing Big Data are doing so for customer facing initiatives -- a number expected to grow.**

·         78% of consumers say they will only buy from businesses that make it easy for them, and one third of consumers believe convenience is more important than choice.*

·         82% of customers say they use multiple channels to meet their needs, but only 17 % felt changing channels was an easy, seamless experience.

·         Use of web chat is growing and is now up to 26% -- a 36% increase over the previous year.*

·         22% of companies have multimodal contact centers currently with another 44% evaluating and planning implementations.**

 

Tags: Avaya, Avaya Aura, customer experience management, contact center, big data, multichannel, analytics, customer service, web service, multichannel service

 

About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

 

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Follow Avaya   Twitter  Facebook  YouTube  LinkedIn

*2013 BT-Avaya Autonomous Customer Survey

**Nemertes Study on Top Contact Center Trends for 2013










































































 

Metafore Opens New Toronto Office

Metafore Opens New Toronto Office

MISSISSAUGA, ONTARIO--(Marketwire - March 5, 2013) - Metafore Technologies Inc. ("Metafore"), one of Canada's leading IT solution providers, today announced the relocation of its Greater Toronto Area office to one of Toronto's bustling business districts.

Metafore's new 20,000 square foot building, located at 830 Dixon Road, is minutes from the Toronto Congress Center, Pearson International Airport and other city landmarks. Its proximity to major highways and transit paths will provide easy and convenient accessibility for clients, business partners, and employees.

Metafore's new intelligent facility includes the latest in green technologies, such as controlled mechanical and electrical systems, energy-efficient motion-driven lighting, green furniture made from 100% recyclable materials, and the use of environmentally-friendly building materials, including non-toxic paints and eco-friendly flooring.

"We are delighted to relocate our Greater Toronto Area office to a state-of-the-art facility in a central location, which will enable us to better serve our clients, partners, community and associates," says Frank Fuser, Metafore's Vice-President, Services. "In addition, we are proud to have implemented leading environmental green practices which meet the highest energy design industry standards."

While taking steps to reduce its carbon footprint, Metafore's new office provides employees with a safe, healthy, and productive work environment. The new facility offers improved air quality and circulation, an open-concept floor plan, a park area, and multiple amenities (i.e., restaurants, bank, gym, etc.) within a two minute walk."

State of the art presentation rooms and a flexible event space allow Metafore to host customer events and workshops, and redundant power capabilities support Metafore's 7/24 business model and provide uninterrupted customer service capabilities.

"Metafore has a reputation for ensuring excellent customer experience and high business standards and the investment in our new facility will enable us to meet the evolving needs of clients and business partners as we strive to grow our business," says David Toms, Vice President and General Manager with Metafore.

About Metafore

Metafore, a subsidiary of Hartco Inc. (TSX:HCI), has been delivering information technology solutions to private- and public- sector organizations of every size for more than 25 years. As one of Canada's leading IT solution providers, Metafore designs, supplies, installs and supports IT infrastructure solutions that contribute to improved productivity and overall business performance. www.metafore.ca

About Hartco Inc.

Hartco Inc. (TSX:HCI) has been a leader in the Canadian information technology business for more than thirty years. Through its operating divisions, which together include 49 locations across Canada, Hartco Inc. delivers information technology solutions to private and public sector organizations of every size. www.hartco.com

Contact Information

Health Organizations Prescribe a Move to the Cloud to Help Improve Patient Outcomes and Solve Business Challenges

Health Organizations Prescribe a Move to the Cloud to Help Improve Patient Outcomes and Solve Business Challenges
March 04, 2013
Microsoft Office 365’s cloud-based communication, collaboration, and HIPAA privacy and security capabilities win over customers across the healthcare industry.

REDMOND, Wash. — March 4, 2012 — Microsoft Corp. today announced that healthcare organizations large and small, including FHI 360, Gwinnett Hospital System Inc., Kindred Healthcare Inc. and Mihills Webb, have selected Microsoft Office 365 as the trusted cloud service to help address their end goal of providing the highest quality, safety and best outcomes of care for each patient.

The choice has simultaneously helped those required to do so comply with critical regulatory and privacy obligations under the United States Health Insurance Portability and Accountability Act of 1996 (HIPAA), which among other things is designed to protect the privacy of healthcare information for individuals. Office 365 is the only major cloud business productivity solution that addresses rigorous HIPAA regulations, and programmatically offers a HIPAA Business Associate Agreement (BAA) to customers.

“We’re pleased to work with health organizations and partners to offer the cloud-based productivity and collaboration infrastructure they need to enable their people and teams to communicate and collaborate anytime, anywhere and substantially lower their IT operating costs,” said Dennis Schmuland, MD, chief health strategy officer, Microsoft U.S. Health & Life Sciences. “And by incorporating the required HIPAA privacy and security protections, and IT control safeguards in Office 365, Microsoft is enabling health organizations to move to the cloud at their own pace, and with confidence that Office 365 is designed to meet or exceed their requirements for patient-centered collaboration while simultaneously helping them address their HIPAA regulatory requirements for privacy and security compliance.”

The following healthcare organizations have recently implemented Microsoft Office 365 solutions for benefits that include these:

• Unifying and streamlining. FHI 360 is a global development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions for human development. Professional staff includes experts in health, nutrition, education, economic development, civil society, environment and research. They serve more than 60 countries and all U.S. states and territories, which meant FHI 360 needed a single solution to unify all offices. By adopting Office 365, FHI 360 was able to cohesively harness the power of cloud computing for the entire organization.

“We were looking to move every employee to the cloud, and Office 365 offered the best blend of feature set, corporate support and reliability,” said Michael Mazza, chief information officer, FHI 360. “Microsoft demonstrated a commitment in deployment and support that could not be matched. Microsoft’s ability to support our top five languages while understanding future considerations across our disciplines and geographies, within the organization and with our partners, was also important.”

• Low-cost, high-tech. Gwinnett Hospital System was not utilizing instant messaging and conferencing technologies and needed the ability to collaborate remotely without having to travel. The company wanted an effective cloud solution to interoperate with its existing technologies, so it chose Microsoft Lync Online.

“In general, hospitals tend to be behind in deploying new technologies,” said Rick Allen, assistant vice president of information systems at Gwinnett. “But we are competing for talent, and new technologies help attract young employees. With Lync and the cloud, we can provide easy collaboration regardless of location at a cost we can handle.”

• Standardized communication, improved collaboration, stronger management. Kindred Healthcare Inc. has experienced technological challenges in the past when acquiring and integrating healthcare companies and business portfolios, including during the most recent acquisition of RehabCare. After deciding to deploy Office 365 across all RehabCare employees, however, Kindred was able to standardize its lines of business on a common cloud platform, expand communication abilities via Microsoft Lync, and improve collaboration opportunities with Microsoft SharePoint, all the while leveraging the benefits of both cloud and on-premise offerings with robust security. Office 365 has also provided Kindred with a platform that enables it to continually improve productivity and manageability across the company.

“Because Kindred was already leveraging the Microsoft technologies before acquiring RehabCare, we felt confident in migrating RehabCare’s mobile therapists to Office 365,” said John Vorreiter, senior director of Technical Services. “Kindred has 78,000 dedicated employees providing IT and healthcare services to 546,000 patients and residents on an annualized basis, with more than 2,200 locations across 46 states. Having the latest cloud technology that supports a wide range of clinical and business applications, user collaboration, and needs and still helps ensure HIPAA security compliance enforcement tools is essential.”

• Security features and privacy compliance. Mihills Webb Medical, a small five-physician family practice, deployed Office 365 for communication and compliance benefits. Microsoft’s cloud offering not only improves communication and collaboration but provides robust security and helps meet privacy and other regulatory requirements as demanded by HIPAA, the federal law that applies to health organizations which need to protect patient data. Many organizations seeking to consolidate resources and save money in their infrastructure and email storage businesses needed to combine the benefits of moving to the cloud with the need for a solution with the highest level of scrutiny around how data is secured and accessed from the cloud.

“Compliance in particular was critical for us, and it’s a non-negotiable requirement that we demand from our technology solution providers,” said Dr. Cody Mihills, family physician at Mihills Webb. “Because Microsoft cloud services are HIPAA-compliant and came with a HIPAA business associate agreement, we’ve used Office 365 to unify communications across the office with confidence. Tasks like coordinating schedules between employees and collaborating with peers outside the office who support patients now can be executed in an efficient, HIPAA-compliant manner. Office 365, from a business standpoint, has been a winning proposition.”

More information about how organizations are turning to Microsoft technology is available in theMicrosoft Customer Spotlight newsroom.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

















































































Dell Works With Red Hat, Intel and VMware To Launch Center of Excellence for Hospitals Using Epic EHR Software

Dell Works With Red Hat, Intel and VMware To Launch Center of Excellence for Hospitals Using Epic EHR Software

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  • New Linux-based deployment option designed to provide more flexibility, while delivering operational efficiency for EHR customers 
  • Open platform sets stage for improved interoperability through industry standards

Dell has joined forces with Red Hat, Intel and VMware to open a dedicated center where hospitals can test and deploy a new option for running Epic Systems’ electronic health records (EHR) software on Red Hat Enterprise Linux. The DRIVE (Dell, Red Hat, Intel and VMware for Epic) Center of Excellence is located near the EHR vendor’s Verona, Wis., headquarters.

Last year, Epic added Red Hat Enterprise Linux to its list of target platforms. Until then, the software exclusively ran on AIX and other UNIX servers. With the potential lower total cost of ownership of running the software on Dell Intel x86 servers, this combination could be a cost-effective option for hospitals. 

At the DRIVE Center of Excellence, hospitals can test their applications on a variety of Dell server and storage options, test configurations for end-user computing, perform cross-functional testing of other optimized solutions such as help desk services and disaster recovery, and interact with all the primary third parties involved in a Linux deployment. 

A legacy of expertise
Dell and the other companies in this effort each have a strong history in supporting open standards and migrating customers from complex proprietary environments. In addition to hardware, Dell provides a full range of professional services and support for every stage of EHR deployment backed by technical and clinical experts with deep expertise in working with a variety of EHR vendors. 

VMware vSphere® is the leading KLAS-rated x86 virtualization platform in healthcare. vSphere provides hospitals with an industry proven virtualization platform for delivering powerful solutions from the point of care to the hospital’s datacenter. 

Red Hat will provide hospitals with the premium support services they need to meet the 24x7 demands placed on an EHR system. As the world’s leading open source platform for enterprises, Red Hat Enterprise Linux offers healthcare customers a standards-based, cost-effective yet highly flexible and powerful solution.

St. Joseph’s Hospital Health Center
More small- to mid-size hospitals are using Linux to run key applications as they see the benefits of using open source versus proprietary platforms, including cost savings and improved interoperability.
St. Joseph’s Hospital Health Center, a 431-bed hospital and health system in Syracuse, N.Y., turned to the DRIVE team for help in implementing Epic on Linux as part of a 16-month conversion of the hospital’s EHR system. Working closely with both the hospital and Epic, the companies are making the best use of St. Joseph’s current infrastructure and resources to build a test and training environment as well as preparing to deploy the full production system. In addition to training and planning assistance, the DRIVE team will provide ongoing support to fine-tune the system for optimal performance.

“Using VMware and Red Hat Enterprise Linux to run Epic’s database on Dell’s x86 servers will not only significantly reduce hardware costs, but also will simplify our environment and allow our IT staff to focus on delivering the best user experience for our clinicians,” said Chris Snow, manager of IT systems engineering for St. Joseph Hospital Health Center. “We are confident that Dell and its partners have the deep experience required for this type of complex implementation.”

Additional Quotes
“Dell has a long history with both Red Hat Enterprise Linux and in supporting complex EHR implementations with hardware and related services and consulting,” said August Calhoun, Ph.D., vice president and general manager of Dell Healthcare and Life Sciences. “Through this alliance, we are poised to give customers - especially mid-size hospitals - greater choice and flexibility for meeting meaningful use requirements.”

“Red Hat has a long history of providing open source mission critical IT Infrastructure environments to some of the largest healthcare entities and software vendors worldwide,” said Mark Enzweiler, vice president of Global Channels and Alliances, Red Hat. “Our expertise and robust technology coupled with the DRIVE Center of Excellence will provide Epic customers with world-class support. Open source software also enables organizations to enjoy a lower total cost of ownership, helping offset potentially rising healthcare costs.”

“The new alternative of running Epic on Linux with the latest generation of Intel x86 servers meets the needs of mission-critical healthcare solutions,” said Rick Cnossen, worldwide director of health IT for Intel. “The DRIVE Center of Excellence provides hospitals with an efficient way to evaluate an open platform based on industry standards, with ecosystem expertise available for ongoing support.”

“The news today underscores VMware’s passion and commitment to healthcare,” said Frank Nydam, healthcare CTO at VMware. “This partnership demonstrates how meaningful collaboration and technology can help transform the delivery of healthcare products and services. We are proud that VMware vSphere® can provide Dell and Epic with the performance and availability required to deliver always-on patient care services.”

Dell at HIMSS13
Dell will showcase its end-to-end solutions and services for healthcare at the Healthcare Information & Management Systems Society (HIMSS) 2013 Annual Conference and Exposition, March 3-7 at the Ernest N. Morial Convention Center in New Orleans. (Booth #4427, Hall F). 

Following HIMSS13, Dell will host a Healthcare Think Tank on March 19. Dell has invited industry thought-leaders to take part in an interactive discussion exploring the challenges and opportunities on the path to information-driven healthcare. Join the conversation via live stream or follow on Twitter at #DoMoreHIT 

About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. As the leading provider of healthcare IT services in the world, Dell helps healthcare organizations harness the power of information to simplify administration; coordinate and manage patient care; transition from episodic care to prevention and wellness management, and ultimately to deliver personalized medicine. For more information, visit www.dell.com/healthcare

Dell is a trademark of Dell Inc. Dell disclaims any proprietary interest in the marks and names of others.

Red Hat is a trademark of Red Hat, Inc., registered in the U.S. and other countries. Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

VMware and VMware vSphere are trademarks or registered trademarks of VMware, Inc. in the United States and other jurisdictions. The use of the word “partner” or “partnership” does not imply a legal partnership relationship between VMware and any other company.

NEC Launches "O2O" Cloud Services

NEC Launches "O2O" Cloud Services- Promoting offline shopping with online users -

*** For immediate use March 5, 2013

Tokyo, March 5, 2013 - NEC Corporation (NEC; TSE: 6701) launches "O2O Cloud Services" today promoting cloud-based Online-to-Offline (O2O) services utilizing smart devices such as smartphones and tablets.

In recent years, consumers are increasingly likely to search for information about products online and to compare prices prior to making a purchase. As a result, new focus is being placed on marketing techniques based on the analysis of online behavior and how to connect this behavior with real purchasing activity. Moreover, there is greater demand to capitalize on the rapid expansion of smart devices, such as smartphones and tablets, as well as the use of location information and sensor technologies.

The "NEC O2O Cloud Service" enables retailers to utilize valuable information gathered from smart devices, such as pre-registered preferences and point use, in order to provide consumers with coupons, loyalty points and store information that encourages online users to make offline purchases.

The O2O Cloud Service menu includes the following:

- Customer management services: User authentication, user information management
- Point management services:Point provision, point management
- Push services:Push delivery of coupons and store information
- Data analysis services:Analysis of customer records, such as visits, purchases 
and point use. Marketing proposals

NEC aims to provide this service for approximately one hundred customers over the next three years, concentrating on promotions with telecom operators and service providers across the globe.

As a leading provider of end-to-end cloud solutions, NEC's network management know-how enables its cloud services to cover a wide range of B2B and B2B2C fields.

Going forward, NEC will continue to leverage its cloud business in order to drive the expansion of O2O services throughout the world.


***



About NEC Corporation
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company's experience and global resources, NEC's advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society. For more information, visit NEC at
http://www.nec.com

NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. (C)2013 NEC Corporation. 

Oracle Enables Accelerated Time-to-Value with Oracle Enterprise Healthcare Analytics Cloud Service

Oracle Enables Accelerated Time-to-Value with Oracle Enterprise Healthcare Analytics Cloud Service

New Offering Helps Reduce Up-Front IT Costs, Provides Organizations with Additional, Flexible Deployment Options

HIMSS 2013, New Orleans – March 4, 2013

News Facts

Oracle Health Sciences today introduced Oracle Enterprise Healthcare Analytics Cloud Service, a cloud-based version of Oracle’s data management, warehousing and analytics platform with pre-built analytical applications and support for third-party applications designed especially for healthcare providers.
Oracle Enterprise Healthcare Analytics consolidates, integrates, validates and loads source data from clinical, financial, administrative and clinical research systems. This creates a single, comprehensive enterprise view, enabling healthcare organizations to make more informed decisions to improve financial performance, care quality and outcomes.
The cloud-based version of Oracle Enterprise Healthcare Analytics enables organizations to speed deployment, substantially reduce up-front IT infrastructure investment and achieve unprecedented flexibility and scalability. Health sciences organizations can also reduce risk with more predictable IT expenditures and 24/7 professional IT support and management, enabling them to focus resources on their core missions.
Oracle Enterprise Healthcare Analytics can now be deployed on-premise, in the HIPAA-certified Oracle Health Sciences Cloud, or in a hybrid model that leverages both deployment models to provide organizations with maximum flexibility.

Supporting Quote

“Oracle Enterprise Healthcare Analytics provides healthcare organizations with fast, actionable business intelligence to improve outcomes, decrease costs and deliver more personalized care,” said Neil de Crescenzo, senior vice president and general manager, Oracle Health Sciences. “Now that it’s also available as a cloud service, healthcare organizations have new flexibility to quickly reap the benefits of this powerful solution, while ensuring world class scalability and security, more predictable IT costs and optimized management of this business-critical analytics platform.”

Supporting Resources

About Oracle

Oracle engineers hardware and software to work together in the cloud and in your data center.  For more information about Oracle (NASDAQ:ORCL), visit www.oracle.com.

About Oracle in Industries

Oracle industry solutions leverage the company’s best-in-class portfolio of products to address complex business processes relevant to health sciences, helping speed time to market, reduce costs, and gain a competitive edge.

Trademark

Oracle is a registered trademark of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

TELUS Health is now Canada's largest electronic medical record provider

TELUS Health is now Canada's largest electronic medical 


record provider

Acquisition of PS SUITE EMR from MD Practice Software LP closed today 

MONTREALMarch 4, 2013 /CNW/ - TELUS Health announced today the completion of its acquisition of the PS SUITE EMR, the electronic medical record (EMR) business operated by MD Practice Software LP, a member of the MD Physician Services Group and a subsidiary of the Canadian Medical Association. Financial terms of the agreement were not disclosed. TELUS announced its intent to acquire PS SUITE EMR on February 26, 2013.

With the acquisition of Ontario's largest EMR provider, TELUS Health is positioned to further expand its reach in the first line of care, providing EMR solutions to 9,000 Canadian physicians across the country, impacting more than 25 million patient interactions each year. TELUS Health currently provides solutions to all major stakeholders in the health system, including hospitals, pharmacies, and extended healthcare providers such as physiotherapists and chiropractors.

"We are thrilled to announce the completion of the acquisition today, as we continue to further extend our unparalleled reach providing EMR solutions to all physicians and specialists across the healthcare system," said Paul Lepage, President, TELUS Health.

More than 10 years ago, TELUS made the decision to use its world-class technology and innovation to address the unprecedented challenges facing our healthcare system.  To support this, TELUS has invested more than $1 billionover the past five years, including the acquisitions of EMR providers Wolf Medical Systems in Western Canada and KinLogix in Quebec. The combined strength of these acquisitions, coupled with organic growth, positions TELUS Health as the leading EMR provider in Canada.

About TELUS Health 
TELUS Health is a leader in telehomecare, electronic medical and health records, consumer health, benefits management and pharmacy management. TELUS Health solutions give health authorities, providers, physicians, patients and consumers the power to turn information into better health outcomes. For more information about TELUS Health, please visit telushealth.com.

About TELUS
TELUS (TSX: T, NYSE: TU) is a leading national telecommunications company in Canada, with $10.9 billion of annual revenue and more than 13.1 million customer connections, including 7.7 million wireless subscribers, 3.4 million wireline network access lines, 1.4 million Internet subscribers and 678,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video.

In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than $300 million to charitable and not-for-profit organizations and volunteered 4.8 million hours of service to local communities since 2000. Fourteen TELUS Community Boards lead TELUS' local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.

For more information about TELUS, please visit telus.com.

SOURCE: TELUS Corporation

For further information:

Media Contacts:

Alexandra Fahmey
Edelman
416.849.1516
alexandra.fahmey@edelman.com

Donna Ramirez
TELUS Health
416-320-9309
donna.ramirez@telus.com

























































comScore Releases the "2013 Canada Digital Future in Focus" Report

comScore Releases the "2013 Canada Digital Future in 


Focus" Report

Report Features Insights on Key Trends from 2012 and What They Mean for the Year Ahead

TORONTOMarch 4, 2013 /CNW/ - comScore, Inc. (NASDAQ: SCOR), a leader in measuring the digital world, today released the 2013 Canada Digital Future in Focus report. This annual report examines how the prevailing trends in web usage, online video, digital advertising, mobile, social media and e-commerce are defining the current Canadian marketplace and what these trends mean for the year ahead.

(Logo: http://photos.prnewswire.com/prnh/20080115/COMSCORELOGO)

"2013 will be defined by the new media landscape that presents marketers with more opportunities to connect and engage with consumers than ever before," said Bryan Segal, Vice President, comScore Canada. "The growing number of digital platforms and continued adoption of mobile devices has brought to fruition an evolved consumer and more complex digital ecosystem. Advertisers, agencies and publishers alike must have a holistic understanding of how these puzzle pieces fit together if they are to prosper in the year ahead."

To download a complimentary copy of the 2013 Canada Digital Future in Focus report, please visit:http://www.comscore.com/FutureinFocus2013

Key takeaways from the 2013 Canada Digital Future in Focus include:

  • Canada continues to be a leader in engagement, with users spending more than 41 hours per month online on their desktop computers, representing the 2nd highest engagement across the globe. Canada ranks 1st in terms of monthly pages and visits per visitor.
  • Online video is of growing importance to the digital ecosystem as long-form viewing and premium programming migrates online. Canadians rank 2nd worldwide in terms of monthly hours of video viewing (25) and number of videos per viewer (291). The Entertainment category saw the largest growth in number of videos viewed versus year ago.
  • The digital ad market is healthy and growing in Canada, with 724 billion display ad impressions in 2012, up 17 percent year-over-year. Social Media, Entertainment and Portal sites continue to account for the highest share of impressions.
  • The rapid adoption of internet-enabled devices is contributing to a more fragmented digital media landscape. Smartphone subscribers grew by 17 percent in 2012, with Google Android now accounting for 40 percent of the market. Subscribers watching video on their mobile phones has increased 21 points in the last year, while search is the fastest-growing mobile content category.
  • Social Media players are increasing their visitor base and engagement, while Facebook maintains its strong lead in the category. There are several rising stars to watch in 2013 – Twitter, LinkedIn, Tumblr, Pinterest and Instagram are all seeing strong visitor growth rates.
  • Major industry verticals are experiencing growth in digital channels. Retail e-commerce reached $22.3 billion dollarsin Canada in 2012, up 10 percent versus year ago. Banking and Automotive content consumption and digital advertising are also experiencing gains across both desktop and mobile channels.

Webinar - Canada Digital Future in Focus 2013: Trends Every Marketer Needs to Know
Join Darrick Li, Manager, Media Metrix Canada on Tuesday March 19th at 2 PM ET, as he shares key insights from the 2013 Canada Digital Future in Focus and discusses what these trends mean for the year ahead. For more information and to register, please visit: http://www.comscore.com/cdfif13.

About comScore 
comScore, Inc. (NASDAQ: SCOR) is a global leader in digital measurement and analytics, delivering insights on web, mobile and TV consumer behavior that enable clients to maximize the value of their digital investments. For more information, please visit www.comscore.com/companyinfo.

SOURCE: comScore, Inc.

For further information:

Stephanie Flosi, comScore, Inc., +1-312-777-8801press@comscore.com

http://www.comscore.com

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IBM To Make Its Cloud Services and Software Open Sourced-based

IBM To Make Its Cloud Services and Software Open Sourced-based

Unveils New Open Software to Help Companies Unlock Promise of the Cloud

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Las Vegas - 04 Mar 2013: IBM (NYSE: IBM) today announced that all of its cloud services and software will be based on an open cloud architecture. This move will ensure that innovation in cloud computing is not hampered by locking businesses into proprietary islands of insecure and difficult-to-manage offerings. Without industry-wide open standards for cloud computing, businesses will not be able to fully take advantage of the opportunities associated with interconnected data, such as mobile computing and business analytics.

As the first step, the company today unveiled a new private cloud offering based on the open sourced OpenStack software that significantly speeds and simplifies managing an enterprise-grade cloud. Now, for the first time, businesses have a core set of open source-based technologies to build enterprise-class cloud services that can be ported across hybrid cloud environments.

“History has shown that open source and standards are hugely beneficial to end customers and are a major catalyst for innovation," said Robert LeBlanc, IBM senior vice president of software. “Just as standards and open source revolutionized the Web and Linux, they will also have a tremendous impact on cloud computing. IBM has been at the forefront of championing standards and open source for years and we are doing it again for cloud computing. The winner here will be customers, who will not find themselves locked into any one vendor -- but be free to choose the best platform based on the best set of capabilities that meet that needs."

Based on customer-driven requirements, the new software, called IBM SmartCloud Orchestrator, gives clients greater flexibility by removing the need to develop specific interfaces for different cloud services. With the new software, companies can quickly combine and deploy various cloud services onto the cloud infrastructure by lining up the compute, storage and network resources with an easy-to-use graphical interface. The new IBM SmartCloud Orchestrator allows users to perform the following:

  • Build new cloud services in minutes by combining the power of pattern-based cloud delivery, with a graphical orchestrator for simple composition of cloud automation;
  • Reduce operational costs with an orchestrator that can automate application deployment and lifecycle management in the cloud: compute, storage and network configuration, human tasks automation, integration with third party tools, all delivered by a single cloud management platform and;
  • Simplify the end user consumption of cloud services, via an intuitive self service portal, including the ability to measure the cost of cloud services with metering and charge-back capabilities.

In addition, IBM also announced new versions of software that use open standards to help companies better monitor and control their enterprise cloud deployments. For example, IBM SmartCloud Monitoring Application Insight helps businesses monitor the real-time performance and availability of applications hosted on a cloud and being delivered via the Web, hosted on public cloud platforms and IBM SmartCloud. Two new beta programs, that use analytics to predict changes in scale and usage, are now available. In addition, new integration between IBM SmartCloud ControlDesk and IBM Endpoint Manager automates and extends the ability to control cloud services for compliance, regulation, and security to various "end points" or devices, such as mobile phones, medical devices and car engines. The integration of these two products is made possible through open-standard OSLC.

The development of open industry standards has proven a critical turning point in the success of many technologies, such as the Internet and operating systems. For cloud computing to grow and mature similar to its predecessors, vendors must stop creating new cloud services that are incompatible. A recent report by Booz & Company warned that without a more concerted effort to agree on such standards, and leadership on the part of major companies, the promise of cloud computing may never be reached.

To learn more about the importance of open source in cloud computing and how its adoption is similar to the innovation driven by the Web, visit this video link at: http://bit.ly/Xnmx8q

IBM is applying its experience in supporting and validating open standards from Linux, Eclipse and Apache to cloud computing. Working with the IT community, IBM is helping to drive the open cloud world by:

  • Creating a 400-member strong Cloud Standards Customer Council that grew from about 50 members at launch;
  • Sponsoring OpenStack Foundation as a platinum and founding member and as one of the top code and design contributors to all OpenStack projects;
  • Driving related cloud standards, such as Open Service for Lifecycle Collaboration, Linked Data in the W3C and TOSCA in OASIS, to enhance cloud application portability;
  • Dedicating more than 500 developers on the open cloud projects and;
  • Working closely with the OpenStack Foundation, along with its 8,200+ members from 109 countries and 1,000 organizations.

IBM is one of the world’s largest private cloud vendors with more than 5,000 private cloud customers in 2012, which increased 100 percent year-over-year. IBM’s cloud portfolio, called SmartCloud, is based on a common code of interoperability, allowing clients to move between IBM’s private, hybrid and public cloud services.

IBM Orchestrator is expected to be available later this year. IBM SmartCloud Monitoring Application Insight is expected to be available in the second quarter of the year. The analytics beta programs are expected to be available by the end of March.

For more information about cloud offerings from IBM, visit http://www.ibm.com/smartcloud.

About OpenStack

OpenStack is a cloud operating system that controls large pools of compute, storage, and networking resources throughout a data center, all managed through a dashboard that gives administrators control while empowering their users to provision resources through a web interface. For more information about OpenStack, visit www.openstack.org

About IBM Cloud Computing
IBM has helped thousands of clients adopt cloud models and manages millions of cloud-based transactions every day. With cloud, IBM helps clients rethink their IT and reinvent their business. IBM assists clients in areas as diverse as banking, communications, healthcare and government to build their own clouds or securely tap into IBM cloud-based business and infrastructure services. IBM is unique in bringing together key cloud technologies, deep process knowledge, a broad portfolio of cloud solutions, and a network of global delivery centers. For more information about cloud offerings from IBM, visit http://www.ibm.com/smartcloud. Follow us on Twitter at http://www.twitter.com/ibmcloud and on our blog athttp://www.thoughtsoncloud.com.

Contact(s) information

Erica Topolski 
IBM Media Relations 
617-803-7665 
ericat@us.ibm.com

Colleen Haikes 
IBM Media Relations 
415-305-9475 
chaikes@us.ibm.com