Dell Adds Salesforce Service Cloud to Integrated CRM offering
Dell Adds Salesforce Service Cloud to Integrated CRM offering
Date : 12/7/2011
Round Rock, Texas
- New offering expands Dell Cloud Business Applications portfolio with industry leading cloud-based customer service application
- Identify early indicators of customer dissatisfaction that reside in other business systems, including unpaid invoices, decreased orders, and other critical information.
- Improve service knowledge and first call resolution by integration with order history databases.
- View complete customer case details previously residing in disparate sales automation, contract management, and other record systems.
- Share data between Service Cloud and product bug tracking systems for up to date information and consistent responses to product issues.
The introduction of the Dell Service Cloud Solution expands Dell’s partnership with salesforce.com to deliver a comprehensive, integrated CRM solution by connecting the Salesforce Sales Cloud and Service Cloud to a variety of back office applications including finance, order management, and billing software using Dell Boomi. The offering is designed to provide a 360-degree view of all customer interactions – from sale to service – to speed case resolution and consistently exceed service expectations. The expanded, end-to-end offering includes cross-application reporting, giving CXOs better visibility into their business.Pricing and availability
Dell’s Cloud Integrated CRM solution with Service Cloud is available today in the United States. Package pricing, including Salesforce Service Cloud and Dell Boomi integration, starts at $565 per month. Pricing for Dell implementation services packages start at $8,000. About Dell Cloud Business Applications
Dell Cloud Business Applications offers a family of integrated cloud applications and services that enable new business processes while leveraging existing software and technology investments. Dell Integrated CRM is a cloud service uniquely packaged to meet the needs of growing companies, delivering Salesforce CRM integrated to existing infrastructure along with reporting, analytics, turnkey Dell services, and support. For more information, visit www.dellcloudapplications.com. About Dell
Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. For more information, visit www.dell.com.