EMC Honoured For Global Services Excellence and Innovation by TSIA

 

FOR IMMEDIATE RELEASE

EMC Honoured For Global Services Excellence and Innovation by TSIA

Joins Elite Level of TSIA Hall of Fame for Lifetime Achievement

News Highlights:

* EMC honoured by Technology Services Industry Association (TSIA) with
three Fall 2011 STAR Awards for excellence and innovation in
professional services, field support and education services
* With 16 STAR Awards, EMC joins only two other vendors in reaching
elite status within the TSIA Hall of Fame for Lifetime Achievement
* TSIA STAR Awards are one of the highest honours in the technology
services industry

Full Story:

HOPKINTON, Mass. – November 9, 2011 – EMC Corporation (NYSE: EMC)
today announced it has been named the winner of three Fall 2011
Technology Services Industry Association (http://www.tsia.com/)(TSIA)
STAR Awards for Overall Operational Excellence in Technology
Professional Services, Overall Excellence in Field Services Delivery and
Overall Operational Excellence in Education Services. With 16 STAR
awards to date, EMC becomes the third company ever to achieve this elite
status in the TSIA Hall of Fame for Lifetime Achievement. The STAR
Awards recognize technology companies that display exceptional
leadership, innovation, and commitment in developing and implementing
best practices. The awards were announced October 26 at the Technology
Services World (http://www.technologyservicesworld.com/)(TSW) conference
in Las Vegas, Nevada.

The award for Overall Operational Excellence in Technology Professional
Services recognizes EMC’s global organization specializing in the
development, management and delivery of the company’s portfolio of
services. EMC’s professional services embody best practices and
expertise to help customers build a resilient, virtual infrastructure
that maximizes the value and return on investment of EMC technology,
while accelerating their journey to the cloud.

EMC was also recognized for Overall Excellence in Field Services
Delivery for its superior customer focus and industry-leading customer
satisfaction. EMC demonstrated its commitment to investing in the areas
that matter most to its customers. With its broad portfolio of support
services offerings, innovative use of service-enhancing technologies,
and a relentless focus on communication and account management, EMC is
successfully enabling customers to transform their businesses through
cloud computing. EMC’s priorities, initiatives, and benchmarking
throughout the support organization are driven by feedback and an
advanced data-analytics approach to measure the total customer
experience.

The third award EMC received is for Overall Operational Excellence in
Education Services for its industry-leading IT education, technical
certification, and professional and leadership development programs. By
creating a world-class learning culture and curricula that provides
demonstrated business impact, EMC drives increased loyalty with
customers, partners and employees. TSIA recognized EMC for its
leadership in developing education solutions that help businesses, and
the industry at large, transform and develop critical IT skills,
including those for cloud computing, required for today’s IT
environment.

Companies seeking the STAR Award undergo a rigorous evaluation process,
with the winners selected by TSIA’s service discipline advisory board
members. Since 1990, the STAR Awards have become one of the highest
honours in the technology services industry, acknowledging the
contribution of companies of all sizes to the continuous improvement of
service and support practices industry-wide. For information on the STAR
Awards, go to www.tsia.com/awards_and_certifications/star_awards.html.

TSIA Quote:

J.B. Wood, president and CEO of TSIA

“The STAR Awards program is a long-standing honour in the technology
services industry, recognizing organizations that demonstrate excellence
in innovation and an unmatch
ed dedication to professionalism in their
business operations. EMC has clearly demonstrated its high-level
commitment to delivering world-class results in the areas of
Professional, Education and Field Service, and it was an honour to
recognize the company in these three categories at our TSW event.”

Executive Quote:

Howard Elias, President and Chief Operating Officer, EMC Information
Infrastructure and Cloud Services

“EMC prides itself on developing and delivering innovative services
and support including knowledge transfer to provide the industry's best
total customer experience. We view our dedicated Global Services team as
a key enabler for our customers to adopt best practices and training
that accelerate the potential of cloud computing and Big Data. TSIA’s
Hall of Fame Lifetime Achievement Award is an honour, and an
acknowledgement of our commitment to service excellence.”

Additional Resources

* Read insights (http://infocus.emc.com/) from EMC Global Services
practitioners on technology, industry and business topics
* Read Chuck’s Blog
(http://chucksblog.emc.com/chucks_blog/2011/11/no-compromise-and-it-vendor-services.html):
"No Compromise" – And Why It's Important When It Comes To IT Vendor
Services
* Read about The Technology Services Industry Association (TSIA)
(http://www.tsia.com/)
* View EMC’s Mary Cay Kosten’s take on the significance of the STAR
Awards
(http://infocus.emc.com/marycay_kosten/celebrating-star-award-success/)
* View Education Services
(https://education.emc.com/default_guest.aspx) white papers,
course catalogue and overviews of offerings
* Watch a video about EMC’s evolving Global Services support model
(http://www.emc.com/collateral/demos/microsites/support/service-changing-world/index.htm)
* Connect with EMC via Twitter (https://twitter.com/#!/EMCcorp),
Facebook
(http://www.facebook.com/pages/EMC-Corporation/101802689880042#!/emccorp),
YouTube (http://www.youtube.com/emccorp), and LinkedIn
(http://www.linkedin.com/groups?about=&gid=44934&trk=anet_ug_grppro)

About TSIA

The Technology Services Industry Association (TSIA) is the leading
association dedicated to advancing the business of technology services.
Technology services organizations large and small look to TSIA for
world-class benchmarking and research, exceptional peer networking and
learning opportunities, and high-profile certification and awards
programs. Find TSIA online at www.tsia.com.

About EMC

EMC Corporation is a global leader in enabling businesses and service
providers to transform their operations and deliver IT as a service.
Fundamental to this transformation is cloud computing. Through
innovative products and services, EMC accelerates the journey to cloud
computing, helping IT departments to store, manage, protect and analyze
their most valuable asset – information – in a more agile, trusted
and cost-efficient way. Additional information about EMC can be found at
www.EMC.com.

EMC Canada (www.EMC2.ca), headquartered in Toronto with nine offices
from coast to coast, is a wholly owned subsidiary of EMC Corporation.

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For more information contact:
Mike Martin/Michelle Chang
StrategicAmpersand
416-961-5595
mike@stratamp.com
michelle@stratamp.com


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