EMC Honoured with Three Prestigious Industry Awards for Global Services Excellence and Innovation


FOR IMMEDIATE RELEASE

EMC Honoured with Three Prestigious Industry Awards for Global Services
Excellence and Innovation

Technology Services Industry Association STAR Award Program
Acknowledges EMC’s Commitment to Customer Support, Professional
Services and Education Services That Enable Customer Success with EMC
Technology

HOPKINTON, Mass. – June 2, 2011 – EMC Corporation (NYSE: EMC)
announced it has been named the winner of three Spring 2011 Technology
Services Industry Association (http://www.tsia.com/)(TSIA) STAR Awards
for Best Use of Metrics and Business Intelligence, Best Professional
Services in Enabling Customer Success and Best Education Services for
Enabling Customer Success. These three services awards further advance
EMC’s elite status as a two-time Hall of Fame Lifetime Achievement
Award winner.The awards were announced at the recent Technology Services
World (http://www.technologyservicesworld.com/)(TSW) conference in Santa
Clara, California.

“At EMC, services are a critical component to the total customer
experience we provide to our customers. We pride ourselves in delivering
services and support that continue to set the pace in the marketplace.
Accolades like the TSIA STAR Awards help demonstrate our capabilities
and commitment to delivering differentiated services and knowledge
transfer to our customers,” said Howard Elias, President and Chief
Operating Officer, EMC Information Infrastructure and Cloud
Services.“As customers and partners build their cloud and Big Data
infrastructures, EMC continues to expand its technology and services
portfolio to enable them to successfully transform IT and elevate the
skills of their people.”

The STAR Awards recognize technology companies that display exceptional
leadership, innovation, and commitment in developing and implementing
best practices. This year EMC was honoured with the following three
awards:

* For the second consecutive year, EMC was recognized for Best Use of
Metrics and Business Intelligence for its customer-focused metrics and
benchmarking program within its customer service organization.

* EMC was also recognized for Best Professional Services Enabling
Customer Success by demonstrating organizational commitment to and
record achievement in enabling customer success.

* The third award was for Education Services Excellence in Enabling
Customer Success, which highlights EMC’s relentless commitment to
learning and closing the knowledge and skills gap by educating not only
its employees, but its customers and partners as well.

“The STAR Awards program is a long-standing honour in the technology
services industry, recognizing organizations that exemplify and
demonstrate exceptional innovation and leadership in the major
disciplines of technology services,” said J.B. Wood, president and CEO
of TSIA. “EMC has clearly demonstrated its high-level commitment to
delivering world-class results in the areas of Professional Services,
Customer Support and Education Services, and it was an honour to
recognize them at our TSW event.”

Companies seeking the STAR Award undergo a rigorous evaluation process,
with the winners selected by TSIA’s service discipline advisory board
members. Since 1990, the STAR Awards have become one of the highest
honours in the service and support industry, acknowledging the
contribution of companies of all sizes to the continual improvement of
service and support delivery industry-wide. For information on the STAR
Awards, go to www.tsia.com/awards_and_certifications/star_awards.html.

About TSIA

The Technology Services Industry Association (TSIA) is the leading
association dedicated to advancing the business of technology services.
Technology services organizations large and small look to TSIA for
world-class benchmarking and research, exceptional peer networking and
learning opportunities, and high-profile certification and awards
programs. Find TS
IA online at www.tsia.com.

About EMC

EMC Corporation (NYSE: EMC) is the world’s leading developer and
provider of information infrastructure technology and solutions that
enable organizations of all sizes to transform the way they compete and
create value from their information. Information about EMC’s products
and services can be found at www.EMC.com.

EMC Canada (www.EMC2.ca), headquartered in Toronto with nine offices
from coast to coast, is a wholly owned subsidiary of EMC Corporation.

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For more information contact:
Mike Martin/Michelle Chang
StrategicAmpersand
416-961-5595
mike@stratamp.com
michelle@stratamp.com


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